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Managers and team leaders are being called upon more frequently to develop and/or execute training that was formerly conducted by experienced trainers. We help train trainers with our proven trainer resources tool kits. Our trainer resources tool kits are geared for both experienced and non-professional trainers who must develop and conduct internal training sessions. This first tool kit in a two-part series provides the novice trainer with easy to follow how-to's.

Purchased tool kit is an electronic downloadable file (PDF format).

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In many cases managers are expected to carry out employee development processes more effectively. Likewise, employees are expected to take more responsibility for improving their own performance. This performance analysis tool kit provides step by step directions towards diagnosing the causes of people performance problems and addressing the challenges of new opportunities. It also guides users through a process of crafting people performance tools to identifying the skills and knowledge necessary to achieve individual and team goals.

Purchased tool kit is an electronic downloadable file (PDF format).

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This tool will show you how to assess the needs (and even the additional “wants”) of the organization; how to overcome resistance from reticent and/or hostile clients; and how to make sure the integrity of your work is valued. Perhaps even more importantly, you will need to convince your client of the benefits of a thorough analysis of the situation before jumping into a training program. This tool fully addresses that problem.

In preparation for providing training services to your clients, you will want to collect various sorts of information on the performance needs of the business or organization. It is critical that you select the proper methods for collecting that data! If the information you collect is not reliable, any decisions you make based on that information will very likely be faulty. - - Your project may be doomed from the beginning. This tool will help you decide what data to collect, and how to collect it. There are eight sections (“steps”) to this tool, beginning with the purpose of your research study - - example: identifying “who needs to learn what” - - and ending with the design of the data collection instrument itself. In addition, there are checklists to help you draft time-tested, easily understood questionnaires. There are also checklists to show you artful methods of interviewing, and effective ways to record observational data. The final checklist offers tips on conducting focus groups.

This tool outlines the steps and appropriate approaches for presenting your findings and recommendations to your client. If you are working within your organization’s training system, you may have to give feedback at each phase of the system. In any case, you will definitely be asked to provide feedback after you have conducted the original research and again when you have implemented and evaluated the training. This tool will help you prepare for your presentations to your clients. If you prepare well for each meeting, you will be less likely to get resistance and more likely to get favorable reactions to your findings. You will learn how to organize the meeting; how to select the information to be presented; how to decide on the best way to present it; and how to manage the client’s reactions to your findings. The tool has six “steps” to follow in the order given, and a checklist of vital questions to ask yourself before any feedback meeting. One important step (Step #3) helps you decide how much of the enormous amount of data you’ve collected should be included in your report. (Too much data may overwhelm the client, and may cause you to lose control of the meeting!) It is also critical to plan carefully for the time in the meeting when you must ask for the clients’ reactions. With this tool, we help you do that too, and much more.

Project management is essential to the success of your training initiative. Just like interpersonal skills, your proficiency in organizing and managing your training projects will affect the quality of your results in every phase of your projects. You may conduct a brilliant training needs assessment or design impressive and effective lessons, but if you run out of money or miss a deadline, then your hard work may be for naught. This Tool will focus on two of the most difficult (but most important!) duties involved in project management. 1. Estimating the costs (creating a budget) and 2. Creating the schedule

Use this Tool whenever you are responsible for managing a training project.