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Welcome to Human CapiTools™, your one stop resource for business performance management tools.  Using strategies developed for Fortune 500 business coaching programs, Miller Consultants, Inc. has adapted these extremely successful programs into tool kits and system resources that are an affordable, effective way to bring performance management to your company. 

 
  

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A. Communication: Launching Organization Initiatives Series
A. Communication: Launching Organization Initiatives Series

Details 

This tool kit is a resource for those charged with the development and implementation of a communication strategy. Successful organizational initiatives create the need for change in behaviors, attitudes, and knowledge and skills. The way in which the organization communicates the details of the initiative will have a strong impact on people's attitudes toward the changes that it will bring. Therefore, any initiative that will impact several groups within the organization, or even one group, should have a communication strategy. The communication strategy becomes a critical piece of the overall strategy for the initiative. It plays an important role in gaining the acceptance and support that will ultimately determine the success of the initiative.

Purchased tool kit is an electronic downloadable file (PDF format).

Click Here To View Sample

Price: $149.00

A. High Performance Training Tool Kit Section One: Basic Skills Tools
A. High Performance Training Tool Kit Section One: Basic Skills Tools

Details 

Managers and team leaders are being called upon more frequently to develop and/or execute training that was formerly conducted by experienced trainers. We help train trainers with our proven trainer resources tool kits. Our trainer resources tool kits are geared for both experienced and non-professional trainers who must develop and conduct internal training sessions. This first tool kit in a two-part series provides the novice trainer with easy to follow how-to's.

Purchased tool kit is an electronic downloadable file (PDF format).

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Price: $140.00

A. Performance Analysis Tool Kit
A. Performance Analysis Tool Kit

Details 

In many cases managers are expected to carry out employee development processes more effectively. Likewise, employees are expected to take more responsibility for improving their own performance. This performance analysis tool kit provides step by step directions towards diagnosing the causes of people performance problems and addressing the challenges of new opportunities. It also guides users through a process of crafting people performance tools to identifying the skills and knowledge necessary to achieve individual and team goals.

Purchased tool kit is an electronic downloadable file (PDF format).

Click Here To View Sample

Price: $99.00

A1. Contracting with Clients
A1. Contracting with Clients

Details 

This tool will show you how to assess the needs (and even the additional “wants”) of the organization; how to overcome resistance from reticent and/or hostile clients; and how to make sure the integrity of your work is valued. Perhaps even more importantly, you will need to convince your client of the benefits of a thorough analysis of the situation before jumping into a training program. This tool fully addresses that problem.

Price: $24.95

A2. Collecting Data
A2. Collecting Data

Details 

In preparation for providing training services to your clients, you will want to collect various sorts of information on the performance needs of the business or organization. It is critical that you select the proper methods for collecting that data! If the information you collect is not reliable, any decisions you make based on that information will very likely be faulty. - - Your project may be doomed from the beginning. This tool will help you decide what data to collect, and how to collect it. There are eight sections (“steps”) to this tool, beginning with the purpose of your research study - - example: identifying “who needs to learn what” - - and ending with the design of the data collection instrument itself. In addition, there are checklists to help you draft time-tested, easily understood questionnaires. There are also checklists to show you artful methods of interviewing, and effective ways to record observational data. The final checklist offers tips on conducting focus groups.

Price: $49.95

A3. Providing Feedback
A3. Providing Feedback

Details 

This tool outlines the steps and appropriate approaches for presenting your findings and recommendations to your client. If you are working within your organization’s training system, you may have to give feedback at each phase of the system. In any case, you will definitely be asked to provide feedback after you have conducted the original research and again when you have implemented and evaluated the training. This tool will help you prepare for your presentations to your clients. If you prepare well for each meeting, you will be less likely to get resistance and more likely to get favorable reactions to your findings. You will learn how to organize the meeting; how to select the information to be presented; how to decide on the best way to present it; and how to manage the client’s reactions to your findings. The tool has six “steps” to follow in the order given, and a checklist of vital questions to ask yourself before any feedback meeting. One important step (Step #3) helps you decide how much of the enormous amount of data you’ve collected should be included in your report. (Too much data may overwhelm the client, and may cause you to lose control of the meeting!) It is also critical to plan carefully for the time in the meeting when you must ask for the clients’ reactions. With this tool, we help you do that too, and much more.

Price: $14.95

A4. Assessing Your Interpersonal Skills
A4. Assessing Your Interpersonal Skills

Details 

This tool will assist you in developing a plan for how to best apply your strengths and overcome your weaknesses in your training role. It will familiarize you with a collection of interpersonal skills and knowledge-"skill sets"-that you will need when you are working with other persons to carry out functions within the training system. Just as athletes work out at gyms to keep their physical bodies "toned", you can use this Tool to "tone" your own interpersonal skills. Then you can apply those skills as you interact with co-workers and clients. There are six separate sections to this Tool. The first five sections are devoted to key interpersonal skills you should master before attempting to carry out any technical tasks. This tool is an excellent starting point in your efforts to be the best trainer or consultant you can possibly be. The sixth section offers a personal professional development plan for you to complete along with your manager or supervisor - a "learning agenda" that will move you from "assessment" to a strategy for action.
Price: $54.95

A5. Project Management Skills
A5. Project Management Skills

Details 

Project management is essential to the success of your training initiative. Just like interpersonal skills, your proficiency in organizing and managing your training projects will affect the quality of your results in every phase of your projects. You may conduct a brilliant training needs assessment or design impressive and effective lessons, but if you run out of money or miss a deadline, then your hard work may be for naught. This Tool will focus on two of the most difficult (but most important!) duties involved in project management. 1. Estimating the costs (creating a budget) and 2. Creating the schedule

Use this Tool whenever you are responsible for managing a training project.

Price: $10.95

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